Policies

1) Privacy Policy

This Privacy Policy explains how AUXON.BID (“AUXON.BID”, “we”, “us”, “our”) collects, uses, shares, and protects information when you access or use our website, auctions, wallets, payment rails, and related services (the “Services”).

1.1 Controller & Scope

AUXON.BID (operated from Lebanon) is the controller of personal data processed in connection with the Services, unless stated otherwise for a specific integration or partner. This Privacy Policy applies to visitors, registered users, and winners of AUXON.BID auctions and promotions.

1.2 Information We Collect

• Account Information: name, username, email address, phone number, country, and password.
• KYC/AML Information: identity documents (ID, passport), proof of address, date of birth, photographs or selfies, and any other information required by compliance or regulators.
• Financial & Transaction Data: deposits, withdrawals, wallet balances, bids, winnings, refunds, payment method metadata (not full card numbers), voucher usage.
• Technical Data: IP address, device identifiers, browser type, operating system, access times, pages viewed, referring URLs.
• Usage & Behaviour Data: clicks, searches, watchlists/favourites, auctions viewed, time on page, interactions with notifications and emails.
• Support & Communication Data: messages you send to support, attachments, complaints, feedback, and any communication history.

1.3 How We Use Your Information

• To create and manage your AUXON.BID account and wallet.
• To run auctions, process bids, determine winners, and manage payouts and refunds.
• To perform KYC/AML checks and comply with legal and regulatory obligations.
• To prevent fraud, abuse, chargebacks, and suspicious behaviour.
• To maintain platform security and integrity.
• To send transactional messages (e.g., bid confirmations, winning notifications, security alerts).
• To improve the Services via analytics, performance monitoring, UX optimization, and new feature development.
• To send optional product or service updates and marketing communications where permitted by law; you can opt out at any time.

1.4 Legal Bases for Processing

We process personal data on the following bases, depending on your jurisdiction:

• Contractual necessity – operating your account, executing your bids, and providing Services you request.
• Legal obligations – KYC/AML, fraud monitoring, bookkeeping, responding to lawful requests.
• Legitimate interests – protecting the platform, improving Services, preventing abuse and securing our systems.
• Consent – where required, for optional features or communications that are not strictly necessary for the Services.

1.5 How We Share Information

• KYC & Compliance Providers: to verify identity documents and screen against required databases.
• Payment & Settlement Partners: to process deposits, withdrawals, and refunds via supported rails.
• Suppliers & Logistics Partners: to fulfil and ship items you win or purchase.
• Analytics, Hosting & Infrastructure: to operate servers, databases, logs, and performance tools.
• Regulators, Authorities & Law Enforcement: where legally required or to protect rights, users, or the platform.

We do not sell your personal data to third-party marketers.

1.6 Data Retention

• KYC/AML records and transaction data may be retained for the period required by applicable law after account closure.
• Log and security data may be kept longer where necessary for fraud prevention, dispute resolution, or legal defense.
• When data is no longer needed, we delete or irreversibly anonymize it where technically and legally possible.

1.7 Security

• We use technical and organizational measures to protect personal data (encryption in transit, access controls, monitoring, and backups).
• No system is fully immune to incidents. You are responsible for keeping your password and devices secure.

1.8 Your Rights

Depending on your location, you may have rights to:

• access personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of certain data, subject to legal retention obligations;
• object to or restrict certain processing;
• request a copy of your data in a portable format, where applicable;
• object to the use of your data for direct marketing at any time.

You also have the right, where applicable, to lodge a complaint with a data protection authority. To exercise these rights, see the Contact & Requests section below. We may need to verify your identity before responding.

1.9 Children

AUXON.BID is intended for adults (18+). We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us so we can remove it where appropriate.

1.10 International Transfers

Your data may be processed on servers or by partners located in other countries. Where required, we apply appropriate safeguards for cross-border transfers, such as contractual protections or equivalent measures.

1.11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions become effective when posted here. Your continued use of the Services after an update means you accept the changes.

2) Cookies Policy

This Cookies Policy explains how AUXON.BID uses cookies and similar technologies on the platform.

2.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site recognize your device and remember certain information about your visit.

2.2 Types of Cookies We Use

• Strictly Necessary Cookies – required for core functions such as logging in, keeping sessions active, securing your account, and processing bids. These cannot be disabled via our cookie tools.
• Performance & Analytics Cookies – help us understand how users interact with the platform (e.g., which pages are most visited, error rates, loading performance) so we can improve speed and UX.
• Functionality Cookies – remember preferences like language, region, and some interface settings.
• Security & Fraud Prevention Cookies – detect unusual patterns, limit certain high-risk actions, and help prevent unauthorized access.

2.3 Third-Party Cookies

Some cookies may be set by third-party providers who help us with analytics, security, payments, or infrastructure. These providers are contractually limited in how they may use data from such cookies.

2.4 How We Use Cookie Data

• To keep you logged in and maintain session integrity.
• To remember basic choices (such as language or layout where applicable).
• To monitor performance, page loading, and responsiveness.
• To detect and prevent fraudulent, abusive, or automated behaviour.

2.5 Managing Cookies

• You can configure your browser to block or delete cookies. Doing so may impact some features (for example, you may be logged out each time or some pages may not function correctly).
• Some browsers offer “Do Not Track” or similar settings. Our response to such signals may vary depending on technical and legal constraints.

2.6 Changes to this Cookies Policy

We may update this Cookies Policy periodically. Updates will be posted on this page. Continued use of AUXON.BID after an update indicates acceptance of the changes.

3) Return & Refund Policy

This Return & Refund Policy applies to deposits, bids, winnings, and physical items bought or won via AUXON.BID, unless a specific auction or promotion states otherwise.

3.1 Deposits & Wallet Balance

• Deposits made to your AUXON.BID wallet are generally non-refundable, except where:
  • a clear technical error occurred (e.g., duplicate charge due to system fault); or
  • a payment was credited incorrectly and cannot legally be kept.
• Where refunds are granted for such errors, they may be returned to:
  • your AUXON.BID wallet balance; or
  • the original payment method, where technically and legally possible.

3.2 Bids, Entries & Auction Outcomes

• Placed bids and entries are final and not refundable, except as described in the Terms (for example, when an auction is voided or reserve is not met).
• If an auction does not meet its reserve, locked funds associated with non-winning bids are typically released back to your AUXON.BID wallet balance, not to the original payment instrument.
• If an auction is cancelled or voided due to technical, legal, or integrity reasons, we may:
  • refund affected entries to your AUXON.BID wallet; or
  • re-run or relist the auction, as described in the Terms.

3.3 Physical Items & Order Issues

• If you win or purchase a physical item:
  • Fulfilment, packaging, and shipping may be handled by AUXON.BID or by third-party suppliers, as described in the Terms.
• If an item cannot be supplied due to stock issues, supplier failure, or similar reasons, we may:
  • offer a replacement of equal (or higher, at our discretion) value; or
  • refund the applicable amount to your AUXON.BID wallet balance.
• In the event of clearly damaged items on arrival:
  • You must notify us (with photos or videos) within the time frame stated in the Terms (for example, 48 hours from delivery).
  • We may work with the courier, supplier, or insurer to assess the issue and determine whether repair, replacement, or partial refund is appropriate.

3.4 Returns

• Because most items are part of limited or promotional auctions, returns may be restricted.
• Where returns are allowed:
  • Items must generally be unused, in original packaging, and in resellable condition.
  • You may be responsible for return shipping costs unless otherwise stated.
  • Refunds, if approved, are usually issued to your AUXON.BID wallet after inspection/confirmation.

3.5 Non-Refundable Situations

• Change of mind after bidding or winning.
• Failure to provide accurate shipping information or accept delivery.
• Damage caused by misuse, neglect, or unauthorized modification.
• Losses related to network fees, currency exchange fluctuations, or third-party payment provider issues outside our control.

3.6 Process for Requesting a Refund

• Contact support via the details in the Contact & Requests section.
• Provide your account details, relevant transaction IDs, and clear explanation of the issue.
• Attach any required proofs (e.g., screenshots, courier tracking, photos of damaged goods).
• We will review your request and inform you of the outcome and any next steps.

Nothing in this policy overrides mandatory consumer or financial protections that apply in your jurisdiction, where relevant.

4) Contact & Requests

For privacy, cookies, return, or refund questions—or to exercise data rights—contact:

info@auxon.bid

If any part of this Legal Hub is held invalid or unenforceable, the remaining provisions remain in full force and effect.